Refund policy

Returns (Hard Goods Only)

We accept returns on non-perishable items (e.g., hard goods) within 30 days of delivery. To be eligible, items must be unopened, unused, undamaged, and in original packaging with proof of purchase.

To request a return, contact us at info@deathalotus.com. If approved, we’ll provide a return shipping label and instructions. Unauthorized returns will not be accepted.

Non-Returnable/Non-Refundable Items

We do not accept returns or exchanges nor grant refunds for:

• Live plants, flowers, or seeds

• Heat packs or other shipping warmers

• Any perishable item

All plant sales are final.

We guarantee all plants are alive and actively growing when shipped. Cosmetic damage during transit (e.g., yellowed or dislodged leaves/pitchers) is normal and not considered a defect. Care guidelines are available on our website or by email.

Damages & Issues

Please inspect your order upon delivery. For hard goods that arrive damaged, defective, or incorrect, contact us right away so we can address the issue.

Exchanges

To exchange a hard good, complete a return first. Once accepted, you may place a new order for the desired item.

Refunds

If your return is approved, you’ll be refunded to your original payment method within 10 business days. If 15 business days have passed without a refund, contact us at info@deathalotus.com. As indicated above, we do not offer refunds on live plants. 

Cancellations

We retain the right to cancel and refund any order at our discretion.