Shipping policy

Plant Shipping, Domestic, U.S. Sovereign Territory, Terms and Conditions 

Orders ship via USPS Priority Mail within 3 business days. All plant sales are final: no returns, refunds, or exchanges are accepted due to the perishable nature of live plants. We cannot be held responsible for issues arising during transit, upon delivery, unpacking, or from care after arrival.

Deathalotus guarantees that all plants are alive and healthy at the time of shipment. We reserve the right to cancel and refund any order, or to delay shipping due to weather, service disruptions, or other unforeseen circumstances to protect your plant(s). We do not monitor destination, local, or regional weather conditions—buyers are responsible for notifying us in advance or ensuring they’re prepared to receive the shipment.

If needed, please add a 72-hour heat pack to your cart before checkout. For multiple items, add everything to your cart before completing your order.

We use high-quality, recycled packaging and photograph each order before shipping to ensure it leaves in excellent condition. Minor damage—such as leaf/pitcher browning, breakage, or displaced substrate—is normal and not harmful long-term. In rare cases of severe shipping damage, please provide photos and unboxing video with tape still intact and contact us and USPS within 24 hours of delivery.

Upon arrival, allow your plant time to acclimate before repotting. Use rain, RO, distilled, purified, or DI water to rehydrate pitchers. Signs of acclimation include new growth and development of existing pitchers. Some older foliage may be shed during this adjustment period. Do not disturb the plant, media, or pitchers, and avoid introducing anything other than clean water to the pot or pitchers.

Plant Export Policy, International, Terms and Conditions

SUSPENDED UNTIL FURTHER NOTICE